Gestión del talento humano y calidad asistencial Relación entre Clima Organizacional, Capacitación del Personal de Salud y los Resultados en la Calidad de Atención al Paciente
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Abstract
Este libro examina la relación entre la gestión del talento humano, el clima organizacional, la capacitación del personal de salud y la calidad de la atención al paciente, tomando como referencia el Hospital Nacional Carlos Alberto Seguín Escobedo y el Hospital III Yanahuara, en Arequipa (Perú). Parte de la idea de que la calidad asistencial no depende solo de la competencia técnica de los profesionales, sino también del entorno organizacional, el liderazgo, la coordinación de los servicios y la capacidad institucional de convertir las competencias del personal en una atención segura, oportuna y continua. A partir de la literatura especializada y de los resultados de un estudio previo con 600 encuestas y 600 entrevistas breves a pacientes y acompañantes, el libro reinterpreta esos datos como indicadores externos de la organización del servicio. Los resultados muestran fortalezas en seguridad y confianza en el manejo de los datos (81,87 %) y brechas importantes en trámites y tiempos de espera, telemedicina (14,50 %) y disponibilidad de medicamentos. La obra aclara que estos hallazgos no establecen relaciones causales y propone un Modelo Integrado de Gestión del Talento Humano para la Mejora de la Calidad en la Atención, dirigido a directivos, profesionales de la salud, investigadores y estudiantes.
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